Refund and Returns Policy

1. General Policy

  • At Lucky Lucky, we strive to provide high-quality hampers and snacks to our valued customers.
  • Due to the nature of our products, all sales are final. We do not accept returns or offer refunds unless the item arrives damaged or faulty.

2. Eligibility for Return or Refund

  • Items are eligible for return or refund only if they are damaged or defective upon collection.

3. Reporting a Problem

  • To report a damaged or faulty item, contact us via osjvp@outlook.com or WhatsApp 019-9502028.
  • Include the following details:
    • Order number
    • Description of the issue
    • Photos of the damaged or faulty item

4. Exceptions & Exclusions

  • We do not accept returns or refunds for:
    • Change of mind after purchase.
    • Items damaged due to misuse, mishandling, or improper storage after delivery.

5. Contact Us

By placing an order with Lucky Lucky, you agree to our Return and Refund Policy as stated above.